Can you return an empty RePack from anywhere? Really?
Yes! Our e-commerce packaging folds into letter size and comes with a prepaid empty return label. We are the only reusable packging service that's not bound by national borders.
Can we customise the packaging
Packaging design, size, colour, return logistics, rewards, user experience...Let's face it, it's early days for reuse so we are flexible. In the end customisation is a question of volume and duration of our partnership. Check our case studies and let's talk about your case in more detail.
How are you different to other reusable packaging companies?
First RePack packages were putinto circulation in Finland in 2013. Since then have worked with every major online retailer you can think of. Our team has been there and done that so if you are looking for experience and knowhow you're in the right place.
What happens if RePack is not returned?
Since every RePack has a unique ID we see some bags come back years after they've been sent out. 30% of those who kept the packaging said they wanted to keep it, so they did. It's not ideal but also difficult to control. However, connecting the end user email and user ID helps to retrieve empty packaging and improve the consumer experience in general. There is no financial penalty for non-returned RePack packaging.
Packaging has a minimal impact, why focus on it?
There are always bigger problems to solve with bigger impact, you are right about that. Packaging has a small impact but it can be one of the easiest to get started with. Also, it's something that we all touch regularly, making circularity concrete and hands on.
How many times can your packaging be used?
We would love to say that RePack can be used 20, 50, 100, or a thousand times. Some reusable packaging companies say so. But a claim like that is simply misleading. Just like a good suitcase, a RePack packaging will last years and handle dozens of trips all over the world.
Is RePack available in my country?
Our main focus is on European markets and in our reuse as a service model, empty RePack can be returned from any country in the world. Outside Europe we provide bespoke packaging design services.
How much does your packaging cost?
We provide reusable packaging solutions to different operational environments and the cost of your packaging depends what type of packaging is used, in what volumes and whether empty return fee is included in the price or not.